If you are an IGNOU student and your registered mobile number or email ID has changed, it is important to update your contact details with Indira Gandhi National Open University. Your registered mobile number and email address can be useful for receiving important academic communications, examination-related updates, admission information, and other notifications from IGNOU.
Students often face problems when they no longer have access to their old mobile number or email account. In such situations, updating the registered contact information can help ensure that important communications are not missed.
In this guide, IGNOU INFORMATION explains how students can update or change their IGNOU mobile number and email address in 2026, what information may be required, and what students should keep in mind while making the change.
Why Should You Update Your IGNOU Mobile Number and Email ID?
Keeping your contact information updated is important for IGNOU students. If the mobile number or email ID registered with your student account is no longer active, you may miss important notifications.
IGNOU may communicate information related to various academic activities through the contact details available in its records. Depending on the service, students may receive information concerning examinations, assignments, admission or re-registration, results, practicals, counselling, and other academic matters.
Updating your details can also be helpful if you have:
- Changed your mobile number.
- Lost access to your previous SIM card.
- Changed your email address.
- Entered an incorrect mobile number during registration.
- Entered an incorrect email ID.
- Lost access to your previous email account.
- Changed your personal contact information.
For these reasons, students should make sure that their IGNOU records contain a valid and accessible mobile number and email address.
IGNOU Mobile Number Change 2026
Students who want to change their registered mobile number should use the official IGNOU student services or the relevant online facility provided by the university.
The exact process may depend on the student service and the type of account being updated. Before making any changes, students should carefully check that the new mobile number is active and belongs to them.
A valid mobile number is especially important because it may be used for account verification, communication, or receiving important notifications.
How to Change IGNOU Mobile Number Online
Students can generally follow these steps:
- Visit the official IGNOU student portal or the relevant IGNOU online service.
- Log in using the credentials associated with your IGNOU account.
- Open your profile, personal details, or account information section.
- Look for the option related to mobile number or contact information.
- Enter your new mobile number carefully.
- Complete any verification process, if required.
- Submit or save the updated information.
- Check your profile again to confirm that the new mobile number has been updated.
Students should avoid entering someone else’s mobile number because future communications or verification messages may be sent to the registered number.
IGNOU Email ID Change 2026
If your registered email address has changed, you should also update it wherever applicable in your IGNOU student records.
An active email account can be useful for receiving university-related communication. Therefore, students should provide an email address that they regularly use and can access.
Steps to Change IGNOU Email Address
The general process may include the following steps:
- Open the relevant IGNOU student portal.
- Sign in to your account.
- Go to your profile or personal information section.
- Find the registered email address.
- Enter your new email ID.
- Carefully check the spelling of the email address.
- Complete email verification if the portal requires it.
- Save or submit the changes.
- Log in again or check your profile to confirm the update.
Make sure that your new email ID is entered correctly. A small spelling mistake can prevent you from receiving important messages.
Can IGNOU Students Change Both Mobile Number and Email ID?
In many cases, students may need to update both contact details if their old mobile number and email address are no longer accessible.
If the available student portal provides options for changing both details, students should update them together and verify the information before submitting the request.
However, the available options can vary depending on the IGNOU portal and service being used. Students should therefore follow the instructions displayed on the official IGNOU website at the time of making the change.
What If You Cannot Access Your Old Mobile Number?
One of the most common problems faced by students is losing access to their previously registered mobile number.
If the old number is no longer available, first check whether the relevant IGNOU portal allows you to update your mobile number directly after logging in.
If you cannot access your account because verification is being sent to the old number, you may need to contact the appropriate IGNOU support or regional centre for assistance.
When contacting IGNOU, keep your student information available so that the university can verify your details if necessary.
Students should not share their password, OTP, or other confidential login information with anyone claiming to provide assistance.
What If You Forgot Your IGNOU Login Details?
If you cannot log in because you have forgotten your username, password, or other account information, use the recovery options provided on the official IGNOU portal.
Before attempting recovery, make sure you are using the correct IGNOU website or student service. There are many websites and social media pages that publish IGNOU-related information, but students should use official university portals for account-related actions.
IGNOU INFORMATION provides educational updates and guidance to help students understand IGNOU-related processes, but students should always verify account changes and official procedures through the university’s official channels.
Information You May Need
Before attempting to update your mobile number or email ID, keep your basic IGNOU information ready.
Depending on the service, you may need information such as:
- Enrollment number.
- Programme name.
- Date of birth.
- Registered mobile number.
- New mobile number.
- Existing email ID.
- New email ID.
- Login credentials.
- Other details required for verification.
Not every service will require all of these details. The exact information required will depend on the IGNOU portal or support process you are using.
Important Things to Check After Updating Your Details
After changing your mobile number or email address, do not immediately close the website. First, verify that the updated information has been saved successfully.
Check the following:
1. Verify Your Mobile Number
Make sure the new mobile number appears correctly in your profile or account information.
2. Verify Your Email Address
Check every character of the new email ID, including the domain name.
3. Save Confirmation
If the portal displays a confirmation message after submission, keep a screenshot or note the confirmation details for your records.
4. Check Your Email
If IGNOU sends a verification email, open your inbox and complete the verification process if required.
5. Keep Your Details Secure
Do not share your password, OTP, or other confidential account information with strangers.
Common Problems While Changing IGNOU Contact Details
Students may sometimes experience problems while updating their information. Some common issues include:
OTP not received:
Check whether the mobile number has network connectivity and whether the number was entered correctly. You can also wait and try again later if the system is experiencing delays.
Email verification not received:
Check your spam, junk, promotions, or other folders. Also verify that the email address was entered correctly.
Unable to log in:
Use the official account recovery facility provided by IGNOU.
Details not updated:
If the portal does not reflect the changes after submission, wait for the system to process the request and check again. If the problem continues, contact the appropriate IGNOU support channel.
Old mobile number unavailable:
If you cannot complete verification because you no longer have your old number, you may need assistance from the relevant IGNOU support service or regional centre.
Is It Important to Keep IGNOU Contact Details Updated?
Yes. Students should keep their contact information current whenever possible.
A working mobile number and email address make it easier for students to receive communications and access services that depend on registered contact details.
Students should also periodically check their IGNOU profile and make sure that other personal information is correct.
Updating contact information is particularly important before major academic activities such as examinations, re-registration, assignment submission, or other important university processes.
Important Reminder for IGNOU Students
Students should be careful when searching online for information about changing their IGNOU mobile number or email ID.
Many third-party websites provide guides about IGNOU procedures. While these guides can be useful for understanding a process, account changes should be performed only through the appropriate official IGNOU portal or authorized university service.
IGNOU INFORMATION is an independent educational information platform created to help IGNOU students understand important updates and procedures in a simple manner. Always cross-check important deadlines, official notices, and account-related instructions with the latest information published by IGNOU.
Frequently Asked Questions
How can I change my IGNOU mobile number in 2026?
You can check the relevant IGNOU student portal after logging in and look for the profile or personal information section. If a mobile-number update option is available, enter your new number and complete the required verification.
How can I change my IGNOU email ID?
Log in to the appropriate IGNOU student service and check your profile or personal details section. If email modification is available, enter your new email address and complete any verification requested by the portal.
Can I change my mobile number if my old number is lost?
If you cannot access your old number, check whether the portal provides an alternative method for updating your contact information. If you cannot complete the process online, contact the appropriate IGNOU support service or regional centre.
What should I do if I entered the wrong email ID?
Try to update the email address through the relevant IGNOU student portal if an edit option is available. Carefully enter the correct email address and complete any verification process.
Will changing my mobile number affect my IGNOU admission?
Changing your registered contact information generally relates to your contact details rather than your academic admission. However, students should follow the instructions provided by the relevant IGNOU service and verify their records after making changes.
Should I update both my mobile number and email ID?
If both details have changed, it is advisable to update both wherever the relevant IGNOU service allows you to do so. Keeping both details current can help you receive university-related communications.
Final Words
Changing your IGNOU mobile number and email address is important when your existing contact details are no longer valid or accessible. Students should make sure that their new mobile number and email ID are entered correctly and remain active.
Before making any account-related changes, always use the appropriate official IGNOU portal and follow the instructions displayed there. If you encounter a problem that cannot be resolved online, contact the appropriate IGNOU support channel.
For more IGNOU updates, admission information, examination news, results, assignments, and student guidance, stay connected with IGNOU INFORMATION at ignouinformation.in.
